ARGN PROPERTY LTD offers hotel and short-stay accommodations. Due to the fixed booking dates and limited room availability, all bookings are subject to the cancellation and refund policies displayed at the time of booking.
1. Cancellation Policy
All accommodation bookings are one-time services.
Once an order is confirmed and payment is made, cancellation and refunds are generally not supported. Therefore, guests should carefully confirm check-in and check-out dates, room type, number of guests, and other booking information before submitting their order.
If a specific accommodation or pricing plan explicitly indicates that cancellation is allowed on the booking page, the order will be subject to the specific cancellation period and conditions displayed on that booking page.
2. Cancellation Time
If your booking explicitly offers a cancellation option, you must submit a cancellation request before the cancellation deadline specified in your booking confirmation.
Cancellation requests should be submitted using the contact methods provided on the website. Cancellation success is based on our confirmation of receipt and acceptance of the cancellation request.
Cancellation requests submitted after the applicable cancellation deadline are generally non-refundable.
3. Late Check-in
If a guest fails to check in by the scheduled check-in date and time without prior contact, the reservation may be considered a no-show.
For no-show bookings:
Paid accommodation fees are generally non-refundable;
No-shows are not considered automatic cancellations;
Unused nights are generally non-refundable;
If a guest checks out early, remaining nights are generally non-refundable.
If applicable laws require refunds or other consumer rights, those laws shall prevail.
4. Early Check-out
If a guest checks out early for personal reasons, unused remaining nights are generally non-refundable.
If you need to check out early due to special circumstances, please contact us as soon as possible. Any refunds or fee adjustments are subject to applicable laws and specific booking conditions.
5. Refund Conditions
Since our accommodation bookings are generally non-refundable, we will only process a refund if:
The booking page explicitly states that the booking is cancelable and refundable;
ARGN PROPERTY LTD is unable to provide the confirmed accommodation service due to its own reasons;
Applicable law requires us to provide a refund;
We separately confirm our agreement to a refund in writing.
The refund amount and whether a refund is possible are subject to the applicable booking terms and legal regulations for the specific booking.
6. Refund Processing Time
If the refund conditions are confirmed, we will process the refund according to the applicable procedures after confirmation.
Refunds are usually returned to the payment method used when you made the original payment. We typically initiate or complete the refund processing within 5–10 business days after confirmation, but the actual arrival time may vary depending on the processing time of banks, credit card institutions, or third-party payment service providers.
Therefore, there may be additional time between our processing and the refund finally appearing in your account.
7. Cancellation Due to Special Circumstances
If a guest is unable to check in due to unforeseen special circumstances, please contact us as soon as possible.
Whether a cancellation, modification, or refund is possible will be determined based on the specific circumstances, applicable terms of the order, and relevant laws. Submitting a special case request does not automatically guarantee a refund.
8. Cancellation and Refund Requests
To request cancellation or check your refund status, please provide your booking number and relevant order information, and contact us through the following methods:
Address: 20 Beechwood Close, Hitchin, England, SG5 2TQ
Email: support@argnproperty.uk
Phone: +44 7850 670731
We will process your request based on your order history and applicable cancellation policy.
9. Important Notes
Please carefully review all booking information before making payment and confirming your reservation.
Accommodation services are one-time services. Unless explicitly stated on the booking page that cancellation and refund are possible, confirmed and paid orders are generally non-refundable and non-cancellable. No refunds will generally be given for cancellations after the specified time, no-shows, or early departures after check-in.
This policy does not exclude or limit any mandatory rights granted to consumers by applicable law.